Telecom will install the smartbox (location must be covered by telecom and installation takes more than 14 days), prepayment charges will be paid before installation. Broadband modem installation and collection office hour is Mon-Fri 9am-6pm, Sat 9am-1pm, HK$180 surcharge out of office hour. cable & software. HK$100 will be charged for change of installation date or cancel of application after installation date confirmed between 2012 Ltd and customer. HK$1500 will be charged if modem cannot be returned.
Broadband software need to be installed by customer. Customer also needs to purchase and install the network card,
Termination of broadband service must be the last day of calendar month and requires ONE month prior notice
The above promotion offer applies to first time subscribers only and is subject to change without prior notice.
Termination of Broadband within first year requires payment of monthly fee for the remaining contract period.
All paid services charges is non-refundable after installation.
2012 Ltd will not refund any service charges and will not be liable for any loss or damage in connection with the provision of or failure to provide the service or delay of broadband installation
Broadband service relocation charge HK$530
One year new contract require for changing service plan from HKC to others. (network card can be purchased from and installed by 2012 Ltd, see above for the cost).
First monthly charge & installation charge will be paid in advance before installation. Monthly charge will be started on the contract date no matter when user starts to use the service.
Invoice will be sent to user’s 2012 Ltd email account and will be auto-paid by credit card. All paid service charges are non-refundable.
The services specified above are available at specific geographic coverage only. The actual speed, price availability and installation time may vary depending on the actual location. Please contact our sales hotline for details.
Netfront Business Connectivity Services provide quality bandwidth to the Internet. We provide near-distance connectivity to China (of round-trip- time <80ms), direct connection to HKIX, directly peering with Google, and also at least 2 paths to the global Internet at all times, such that any one paths failure will not affect connectivity